Refund policy
At KÁRITI EVO™, we are committed to maintaining the highest standards of quality and rigor in each of our formulations.
Due to the hygienic nature of our cosmetic and hair care products, and in accordance with strict health and safety regulations for consumers, we cannot accept returns or exchanges of products that have been opened, used, unsealed, or altered after delivery.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect product, please contact our customer service team as soon as possible at our global email:
To help us process your request efficiently, include in your message:
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Your order number.
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A description of the issue.
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Clear photographs of the product and its packaging.
Our team will review your case promptly and, if appropriate, will arrange for a replacement or full refund at no additional cost to you.
Right of Withdrawal in the European Union
If your order has been delivered within the European Union, you have the legal right to cancel or return your purchase within 14 calendar days from the delivery date, without needing to provide a reason.
To exercise this right and have the return accepted:
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The product must be completely unused and unopened.
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The original security seal must remain intact.
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The original packaging, labels, and any accessories must be included.
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Proof of purchase must be presented.
To initiate this process, contact us at:
Once authorized, the return must be sent to the following address:
Return Address
Calle Sarrià de Ter 20
17005, Girona
Spain
Please note that returns sent without prior email authorization will not be accepted.
Refund Process
Once the returned item is received and inspected, we will notify you by email of the approval or denial of your refund.
If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that the time required for the refund to appear in your account may vary depending on your bank or credit card provider.
Contact
If you have any questions about our Return and Refund Policy, our team is at your full disposal through our global support channel: